Refund policy

🛍️ RETURNS AND EXCHANGE POLICY – Amelie Boutique

At Amelie Boutique, we aim to provide you with exceptional products. Our return policy is designed to be fair and customer-friendly. We handle every return individually with the goal of ensuring your satisfaction.

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📦 RETURN PROCEDURE (WITHIN 30 DAYS)

You have 30 days from the date of purchase to return eligible items.

1. Submitting the Request:

To initiate a return, please send an email to our support team:

📧 support@amelie-boutique.com

Include the following essential information in your email:

• Order Number

• Item Name

• Reason for Return

Our team will provide you with the exact return instructions.

RETURN ADDRESS:

Please send your return to our processing facility in China:

 

 PROCESSING AND REFUND:

Once we receive your shipment at our warehouse, return processing typically takes 7 to 10 business days.

• Refunds will be issued via the original payment method.

• Note: Initial shipping fees (including express or international) are non-refundable. You will receive a refund only for the value of the product(s).

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✅ RETURN CONDITIONS

To be eligible for a return, items must meet the following criteria:

• Items must be unworn, unused, unwashed.

• Items must be in the original, sealed packaging.

• Items showing signs of use or damage may be declined.

💰 RETURN COSTS AND HANDLING

• Shipping Costs: The cost of return shipping is borne by the customer.

• Estimated Costs: Average costs for a tracked letterbox package start from €13.65, but the exact cost depends on the courier you choose. Please remember all returns must be sent to the address above.

• Return Fee: A return fee may apply. If this fee cannot be paid directly during the return process, a voucher will be issued, and the cost of the return will be deducted from your refund.

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🔄 EXCHANGES

We are happy to assist with exchanges. Due to the high cost and time involved in returning items to our China-based warehouse, our customer service team prefers to arrange a direct replacement.

• This is an eco-conscious method that reduces packaging waste and shipping emissions.

• Please allow up to 12 days for the new item to arrive.

🚫 EXCEPTIONS (NON-RETURNABLE ITEMS)

The following items are not eligible for a refund:

• Items purchased using discount codes or automatic promotions.

• Items marked as Final Sale (e.g., over 40% off or clearance items).

• Bundle Orders: All items in a bundle must be returned together; individual items cannot be returned separately.

Still Need an Exchange? While a refund is excluded, we will still offer an exchange in many cases.

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💻 SELF-SERVICE RETURN

If available, you may use our self-service return portal.

1. Enter your Order Number and Postal Code to start the process.

2. Select the reason for the return and whether you want a refund or exchange.

3. Upon Approval:

   • You will receive a link to pay for the return shipping (based on carrier costs).

   • A return label will be emailed to you.

   • International Returns: We cannot provide a label. You must ship to the return facility using DDP (Delivered Duty Paid).

   • Exchanges via Self-Service: Once the return tracking shows progress, you will receive a gift card to reorder the new item.

Note: Paid return fees are non-refundable unless the return meets the specified criteria (e.g., damaged or incorrect items).

🛑 CUSTOMS AND CONTACT

Customs Delays:

If your return is held up at customs due to paperwork or clearance issues, James & Olivia cannot issue compensation until the item is received and cleared.

Company Information:

• Company Name: Producten Koning Limited

• Registration Number (Chamber of Commerce): 7768877

• Business Address: 11 Tung Chau Street, RM 509, 5/F THE CLOUD, Tai Kok Tsui, Kowloon Hong Kong SAR

• Customer Support Email: 📧 support@jamesolivia.com

• Customer Support Phone: 📞 + (800) 555-0199